Customer Retention Manager

Added
1 hour ago
Type
Full time
Salary
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crm looker salesforce renewals tableau
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๐Ÿ“‹ Description

  • Reduce churn, improve customer health, and protect recurring revenue through risk detection and
  • Partner with Renewals, Customer Success, Customer Engagement, CI, and Pricing & Packaging to
  • Provide renewal objection handling expertise to navigate downsells, downgrades, pricing pushback

๐ŸŽฏ Requirements

  • 8+ years in Renewals, Customer Success, Account Management, or Customer Operations (SaaS preferred).
  • Strong analytical and commercial acumen with experience handling pricing, TCO, ROI, and competitive
  • Ability to influence cross-functional teams and lead risk discussions with executive stakeholders.
  • Experience with Salesforce, Gainsight/CS platforms, and BI tools like Tableau, Power BI, or Looker.
  • Strong communication, negotiation, and conflict-resolution skills.
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