Customer Retention Specialist

📋 Description

• Role focused on retaining patients and reducing churn in LumiMeds’ telehealth platform.
• Proactively reach out to patients at risk of canceling or pausing subscriptions.
• Handle retention conversations with empathy, guiding patients to see value of continued treatment.
• Remote-first, globally distributed team with clear accountability.
• Opportunity to grow in Customer Success, Retention, or Healthcare Operations.
• Training provided on products, systems, and best practices.

🎯 Requirements

• 0–2 years of experience in customer service, support, sales, hospitality, or similar roles.
• Excellent verbal and written English communication skills.
• Strong interpersonal and active listening abilities.
• Comfortable speaking with customers over the phone.
• Positive attitude and genuine desire to help others.
• Organized, detail-oriented, and able to manage multiple conversations.

🎁 Benefits

• Competitive salary with performance-based incentives.
• Fully remote role supporting patients across the U.S.
• Comprehensive training and ongoing coaching.
• Clear career growth in Customer Success, Operations, and Leadership.
• Join a fast-growing health tech startup with meaningful patient impact.
• Collaborative, supportive culture focused on ownership and continuous improvement.