Customer Service Advisor

📋 Description

• Working within the busy Revenues & Benefits department handling Housing/ Council tax changes
• Interact with customers by letter, email and phone to meet service requirements and provide
• Meet deadlines with minimum support and maintain high workload productivity and accuracy.
• Coach and mentor junior staff; share best practices and lead update sessions.
• Keep knowledge up to date through publications and external training.
• Contribute ideas to improve the business and take on additional duties as needed.

🎯 Requirements

• Proven problem solving skills
• Good customer service and communication skills
• Delivers under pressure with a flexible approach
• IT competent (working on a computer, Microsoft Office)
• Self-motivated

🎁 Benefits

• Private Medical Cover
• 25 days paid holiday with option to buy/sell
• Life assurance and pension contributions
• Flexible benefits to suit individual needs
• Access to LinkedIn Learning for 15,000+ courses