Customer Service Advisor - Business Energy (Remote, UK)

📋 Description

• Help business customers understand bills, meters, and tariffs remotely in the UK.
• Resolve billing questions, meter issues, and energy questions with fast fixes.
• Handle queries from start to finish, including complaints.
• Engage in real conversations, listen, and deliver practical solutions.
• Provide empathetic, high-quality service aligned with greener energy goals.

🎯 Requirements

• Customer service-focused mindset with ability to navigate fast-moving environment.
• Strong communication, problem-solving, and resilience under pressure.
• Team-oriented with willingness to support colleagues and customers.
• Interest in energy and greener options for customers.

🎁 Benefits

• EV salary sacrifice and cycle-to-work schemes.
• Share options and other perks; fully stocked kitchens.
• Weekly team catch-ups and supportive culture.