Customer Service Advisor, Card Payment

📋 Description

• Interact with customers by phone and email to provide updates on account status, payments, and
• Collaborate with management and team members to accurately and efficiently assist customers.
• Support inquiries related to billing and service questions, documenting interactions across
• Identify opportunities to optimize processes and improve customer satisfaction.
• Contribute to training and development to improve daily operations and service quality.
• Maintain high-quality customer experiences and promote positive relationships with customers.

🎯 Requirements

• 2+ years of customer service experience required
• 1+ years of experience in loan servicing and/or payment processing
• High School Diploma or equivalent; Bachelor’s or Associate’s preferred
• Working knowledge of FDCPA and FCRA regulations
• Excellent written and verbal communication skills
• Strong analytical and problem-solving abilities; ability to multi-task in a fast-paced environment

🎁 Benefits

• Great open office space
• Paid time off (PTO)
• 401K matching
• Medical, dental and vision insurance with employer-paid options
• Onsite amenities near Downtown Phoenix
• New Hire Training Program