Customer Service Advisor - Nights

📋 Description

• UK-based night shift role in Global Operations Contact Centre
• First point of contact for fitness customers globally (Australia/NZ region awareness)
• Support consumers via phone, email, and chat; resolve first-line queries
• Build customer relationships and ensure high first-time resolution
• Follow scripts and payment negotiation guidelines as required

🎯 Requirements

• Excellent communication via phone, email, and face-to-face
• Active listening, patience and empathy
• Strong problem solving and documentation skills
• Ability to meet SLAs and work in a team
• Motivated by a fast-paced environment; team player mindset

🎁 Benefits

• Permanent overnight role with 4-night weeks
• 4-week rotation; long weekends, Friday off every third week
• Flexible work arrangements and wellbeing support
• Learn and grow with the Global Contact Center