Customer Service Advisor - Nights

📋 Description

• Answer phone, email and chats to deliver high-level service with quick first-time resolutions
• Manage communications from clients and their customers regarding service contracts
• Resolve first-line queries about accounts, payments, and contracts
• Escalate complex issues to appropriate teams as needed
• Engage with consumers about overdue balances per collections policies
• Record activity in administration systems and keep data up to date

🎯 Requirements

• Excellent communication via phone, email and in person
• Active listening, empathy and ability to build relationships
• Problem solving with clear, rational approach
• Attention to detail in documenting issues
• Able to work in a fast-paced environment and meet SLAs
• Team player willing to go the extra mile

🎁 Benefits

• Learning resources for skill development
• Collaborative team environment
• Paid parental leave
• Access to mental health support
• Flexible work arrangements