Customer Service Agent (Italian Speaking) - Inbound B2B

📋 Description

• Handle inbound and live chat for Merchant partners.
• Italian market focus with strong service excellence.
• Hybrid in-office pattern (3 days) in Manchester, 40 hrs/week.
• Shift pattern includes weekends/public holidays (09:00-19:00).
• Support merchants to resolve issues and improve CSAT.

🎯 Requirements

• Fluent in Italian and English.
• Strong independent work ethic; capable of high-volume tasks.
• CRM, telephony platforms or knowledge base familiarity a plus.
• Commercial mindset; ready to propose value-added ideas.
• Detail-oriented with good communication skills.
• Operational curiosity about a three-sided marketplace.

🎁 Benefits

• 25 days holiday + bank holidays.
• Subsidised health, dental, and life insurance.
• Deliveroo Plus subscription and team meals.
• Online courses from global universities; gym discounts.
• Cycle to work and pension contributions.