Customer Service Analyst

📋 Description

• Prepare and analyze customer service reports, service-level results, complaint trends, case
• Administer customer documentation, account records, reporting requirements, and defined workflows
• Investigate service data, recurring issues, case trends, and documentation discrepancies to
• Coordinate corrective actions with branches, operations, support teams, and other stakeholders to
• Partner with operational teams to improve customer service processes, record quality, reporting
• Track service performance and identify trends that may affect customer satisfaction, operational

🎯 Requirements

• 2+ years of experience in customer service operations, reporting, business analysis, or a related
• Bachelor’s degree in Business, Customer Service, Communications, or a related discipline preferred
• Experience working with service data, CRM or case-management systems, spreadsheets, and reporting
• Working knowledge of customer service operations, case management, issue resolution, service-level
• Ability to investigate data and operational issues, identify patterns, and determine appropriate
• Strong analytical and problem-solving skills, with the ability to connect data, processes, and

🎁 Benefits

• Annual pay range: $53,800–$67,300, with the published range applicable to locations in New York
• Full-time, work-from-home position in the United States.
• Opportunity to develop expertise in customer service analytics, reporting, process improvement, and
• Collaborative environment with opportunities to work across branches, operations, and support
• Opportunities to contribute to initiatives that improve service quality, operational consistency
• Equal opportunity workplace committed to inclusion, professional growth, and a respectful working