Customer Service Analyst

📋 Description

• Manage end-to-end order cycle for assigned customers.
• Point of contact for inquiries, updates, and issue resolution.
• Combine customer management with operational execution and data accuracy.
• Collaborate with Finance, Logistics, Supply Chain, and Sales.
• Support delivering customer satisfaction and on-time delivery.
• Work in a fast-paced, international environment; hybrid setup.

🎯 Requirements

• Bachelor’s degree in Business Admin, Commerce, or related field.
• At least 3 years in customer service, order management, or related role.
• Fluency in English and Spanish.
• Proficiency in Microsoft Office and business management systems.
• Experience with SAP, TOTVS, or similar ERP platforms preferred.
• Experience supporting customers across multiple countries/regions is an advantage.

🎁 Benefits

• Hybrid work model combining office and remote work.
• Full-time employment opportunity.
• International and collaborative environment.
• Exposure to customers across regions and functions.
• Professional development through cross-functional collaboration.
• Opportunity to develop expertise in customer service and ERP systems.