Customer Service - Bilingual - Portuguese

📋 Description

• Respond to customer inquiries via phone and email, in a professional and timely manner.
• Assist users with account management, contest participation, and technical troubleshooting.
• Provide clear and accurate explanations of fantasy sports rules, scoring systems, and gameplay
• Resolve customer issues such as login problems, transaction disputes, or lineup errors with empathy
• Escalate complex or unresolved issues to the appropriate department or supervisor when necessary.
• Maintain up-to-date knowledge of current sports seasons, fantasy contests, and promotional

🎯 Requirements

• High school diploma or equivalent
• Must be Bilingual in Portuguese & English
• Ability to type 35+ words per minute
• Minimum of one year of customer service experience
• Strong written communication skills

🎁 Benefits

• Paid training, PTO, and 401k
• Monthly recognition and incentive programs
• Medical, dental, and vision benefits, EAP, health and wellness programs
• Promote-from-within policy and internal career advancement