Customer Service Consultant

📋 Description

• Be the link between merchants and internal teams across channels.
• Handle onboarding, orders, deliveries, refunds, and other queries.
• Provide prompt, thorough issue resolution within SLAs.
• Educate merchants on product usage and benefits.
• Aim for first contact resolution and high customer satisfaction.

🎯 Requirements

• Matric/Grade 12 or higher.
• 1+ years in customer service or call centre.
• Experience using a CRM tool.
• Proficient with Outlook, Word, Excel, PowerPoint.
• Provide world-class customer service.
• First call resolution.
• Experience in call centre, customer service, or tech support.

🎁 Benefits

• Hybrid, remote, and on-site work options.
• Competitive pay and benefits.
• Medical aid and group risk contributions.
• Study leave opportunities.
• On-demand learning access.
• Onsite barista coffee when on site.