Customer Service Consultant

📋 Description

• Customer Service Consultant to join iKhokha's Product Division.
• Provide support via calls, emails, social media, chat, and tickets across campaigns (onboarding
• Own and resolve merchant queries promptly per SLAs; strive for first-call resolution where possible.
• Troubleshoot device and software issues; educate merchants on product usage and benefits.
• Ensure high customer satisfaction and follow-up processes; escalate when needed.
• Capture accurate merchant data and adhere to company policies.

🎯 Requirements

• Matric/ Grade 12 or higher.
• 1+ years customer service or call centre experience.
• Experience with a CRM tool; proficient in Outlook, Word, Excel, PowerPoint; strong internet usage.
• Proven world-class customer service, first call resolution, and call center experience.
• Strong communication and empathetic customer interactions.

🎁 Benefits

• Hybrid, remote, and in-office work models.
• Competitive remuneration and medical aid/group risk scheme contributions.
• Study leave opportunities and access to on-demand learning.
• Friendly, collaborative culture with on-site perks where applicable.