Customer Service - Event Expert

📋 Description

• Handle high-volume customer contacts via phone, email, and chat
• Support SeatGeek Enterprise clients and events
• Collaborate with teams using Talkdesk, Zendesk, Slack, Jira
• Attend weekly 1-on-1 and group strategy meetings
• Grow into specialized/escalated contacts and CX improvements

🎯 Requirements

• Love live events with empathy for SeatGeek customers
• Bachelor’s degree or equivalent experience
• Experience in customer service; tech startup or high-volume logistics a plus
• Data-driven mindset and comfort with numbers
• Strong communication, adaptable, and reliable
• Proficient with internet at 35 Mbps+ (50+ Mbps preferred)

🎁 Benefits

• Discretionary annual bonus
• WFH stipend and flexible remote/office options
• Generous PTO and family leave
• 401(k) match, health/vision/dental coverage
• Wellness and ticketing perks
• Commuter/tech stipends and streaming subscriptions