Customer Service Manager

📋 Description

• Lead, mentor, and manage daily operations of the customer service team, ensuring strong performance
• Train, coach, and develop team members with guidance, feedback, and resources to help them succeed.
• Act as escalation point for complex customer concerns, ensuring issues are resolved effectively and
• Monitor customer interactions, feedback, and service trends to identify improvement opportunities.
• Collaborate with Sales, Marketing, Design, and Operations teams to align customer expectations with
• Develop and implement customer service workflows, processes, and best practices to improve

🎯 Requirements

• 5+ years of experience in customer service, including at least 2 years in a leadership or
• Proven experience managing customer-facing teams and building a collaborative, customer-centric
• Strong written and verbal communication skills with the ability to interact effectively with
• Experience working in fast-paced environments such as startups, e-commerce, fashion, or
• Strong problem-solving, conflict resolution, and decision-making abilities.
• Ability to manage multiple priorities while maintaining high service standards.

🎁 Benefits

• Fully remote work opportunity from anywhere with reliable internet access.
• Flexible work environment designed for distributed teams.
• Opportunity to lead and grow a customer service function with global impact.
• Collaborative environment with cross-functional teams across different regions.
• Opportunity to contribute to process improvements and customer experience initiatives.
• Professional growth opportunities in a fast-moving and innovative environment.