Customer Service Manager

📋 Description

• Lead daily customer service operations and team performance.
• Develop processes to improve efficiency and satisfaction.
• Collaborate with Sales, Marketing, Design, and Operations.
• Monitor metrics and create improvement opportunities.
• Foster a positive, customer-centric culture.
• Drive loyalty, retention, and overall experience.

🎯 Requirements

• 5+ years in customer service, with 2+ years in leadership.
• Proven experience managing customer-facing teams.
• Strong written and verbal communication.
• Experience in startups, e-commerce, or product roles preferred.
• Problem-solving, conflict resolution, and decision making.
• Ability to manage multiple priorities with high standards.

🎁 Benefits

• Fully remote work from anywhere with internet.
• Flexible, distributed-team environment.
• Grow a customer service function with global impact.
• Cross-functional collaboration across regions.
• Opportunity to contribute to process improvements.
• Professional growth in fast-moving environment.