Customer Service Manager

📋 Description

• Lead daily operations of the customer service team and drive performance.
• Train, coach, and develop team members to succeed.
• Escalation point for complex customer concerns with professional resolution.
• Monitor interactions and service trends to identify improvements.
• Collaborate with Sales, Marketing, Design, and Operations to align expectations.
• Develop and implement workflows and best practices to improve efficiency.

🎯 Requirements

• 5+ years in customer service with 2+ years in leadership.
• Proven experience managing customer-facing teams and fostering a customer-centric culture.
• Strong written and verbal communication with internal and external stakeholders.
• Experience in fast-paced environments (startups, e-commerce, fashion, or product-based).
• Strong problem-solving, conflict resolution, and decision-making abilities.
• Ability to manage multiple priorities while maintaining high service standards.

🎁 Benefits

• Fully remote work opportunity from anywhere with reliable internet.
• Flexible, distributed-team friendly environment.
• Opportunity to lead and grow a customer service function with global impact.
• Collaborative environment with cross-functional teams across regions.
• Opportunity to contribute to process improvements and customer experience initiatives.
• Professional growth in a fast-moving, innovative environment.