Customer Service Manager

📋 Description

• Lead daily operations of the customer service team to ensure timely, high-quality support.
• Mentor, train, and develop team members to improve performance and engagement.
• Act as escalation point for complex customer concerns with professional resolution.
• Monitor interactions, feedback, and service trends to identify improvements.
• Collaborate with Sales, Marketing, Design, and Operations to align customer expectations with
• Develop and implement customer service workflows and best practices to boost efficiency.

🎯 Requirements

• 5+ years in customer service with at least 2 years in a leadership role.
• Proven experience managing customer-facing teams and building a customer-centric culture.
• Strong written and verbal communication with internal and external stakeholders.
• Experience in fast-paced environments (startups, e-commerce, fashion, product-based).
• Problem-solving, conflict resolution, and decision-making skills.
• Ability to manage multiple priorities while maintaining service standards.

🎁 Benefits

• Fully remote work from anywhere with reliable internet.
• Flexible environment designed for distributed teams.
• Opportunity to lead a customer service function with global impact.
• Collaborative cross-functional teams across regions.
• Opportunity to contribute to process improvements and customer experience initiatives.
• Professional growth in a fast-moving, innovative environment.