Customer Service Manager

📋 Description

• Lead, mentor, and manage daily operations of the customer service team
• Train, coach, develop team members with guidance and resources
• Escalation point for complex customer concerns
• Monitor interactions, feedback, and service trends for improvements
• Collaborate with Sales, Marketing, Design, and Operations teams
• Develop and implement CS workflows and best practices

🎯 Requirements

• 5+ years in customer service, including at least 2 years in leadership
• Experience managing customer-facing teams and building a customer-centric culture
• Strong written and verbal communication with internal stakeholders
• Experience in fast-paced environments (startups, e-commerce, fashion, or product-based)
• Strong problem-solving, conflict resolution, and decision-making abilities
• Ability to manage multiple priorities while maintaining high service standards

🎁 Benefits

• Fully remote work opportunity from anywhere with internet access
• Flexible work environment for distributed teams
• Opportunity to lead and grow a CS function with global impact
• Collaborative environment with cross-functional teams
• Opportunity to contribute to process improvements and customer experience initiatives
• Professional growth opportunities in a fast-moving and innovative environment