Customer Service Manager

📋 Description

• Lead, mentor, and manage daily operations of the customer service team
• Train, coach, and develop team members with guidance and resources
• Escalation point for complex customer concerns
• Monitor interactions, feedback, and service trends for improvements
• Collaborate with Sales, Marketing, Design, and Operations
• Develop and implement workflows and best practices to improve efficiency

🎯 Requirements

• 5+ years in customer service, including 2+ years in leadership
• Proven experience managing customer-facing teams and building a collaborative culture
• Strong written and verbal communication with stakeholders
• Experience in fast-paced environments (startups, ecommerce, fashion, product-based)
• Strong problem-solving, conflict resolution, and decision-making abilities
• Ability to manage multiple priorities while maintaining high standards

🎁 Benefits

• Fully remote work opportunity from anywhere with reliable internet access
• Flexible work environment designed for distributed teams
• Opportunity to lead and grow a customer service function with global impact
• Collaborative environment with cross-functional teams across regions
• Opportunity to contribute to process improvements and customer experience initiatives
• Professional growth opportunities in a fast-moving and innovative environment