Customer Service Manager

📋 Description

• Lead daily operations of the customer service team
• Mentor and develop team membership and engagement
• Act as escalation point for complex issues
• Monitor interactions and identify improvements
• Collaborate with Sales, Marketing, Design, Ops
• Develop and implement service workflows and best practices

🎯 Requirements

• 5+ years in customer service, 2+ in leadership
• Experience managing customer-facing teams
• Strong written and verbal communication
• Experience in fast-paced environments (startups, ecommerce, fashion)
• Problem-solving, conflict resolution, decision-making
• Ability to manage multiple priorities with high standards

🎁 Benefits

• Fully remote work from anywhere with internet
• Flexible distributed-team environment
• Lead and grow a global customer service function
• Collaborative cross-regional teams
• Contribute to process improvements
• Professional growth in a fast-moving environment