Customer Service Projects Lead

📋 Description

• Lead regional and global technology deployment, adoption, and operational improvement initiatives
• Structure and manage projects end to end from diagnosis through execution, adoption, and measurable
• Support initiatives to improve billing quality, invoice accuracy, and reduce disputes via process
• Coordinate cross-functional stakeholders across Customer Service, Finance, AR, Commercial, Supply
• Drive implementation, rollout, and adoption of digital tools including Palantir, Salesforce Case
• Identify opportunities to simplify, standardize, automate, and continuously improve processes and

🎯 Requirements

• Bachelor’s degree in Business, Finance, Engineering, or related field (master’s advantageous).
• 5–8+ years of experience in Order-to-Cash, Customer Service Ops, Finance, or related field.
• Proven experience leading cross-functional technology deployment, adoption, improvement, or
• Strong analytical capabilities; translate data into actionable business solutions.
• Experience with SAP, Salesforce/SFDC, or comparable ERP and business systems.
• Fluent English mandatory; Spanish is considered an advantage.

🎁 Benefits

• Fully remote work model in Brazil.
• Opportunity to work on global technology deployment and transformation initiatives.
• High level of autonomy and visibility across international teams.
• Exposure to Customer Service, Finance, IT, Commercial, Supply Chain, and Order-to-Cash operations.
• Opportunities for professional growth and development.
• Competitive compensation and comprehensive benefits.