Customer Service Rep II

📋 Description

• Customer Support Specialist II in a collaborative setting
• Handle email order processing and issue resolution to keep orders shipping
• Respond to inquiries, triage emails, and follow up on requests
• Work independently and with a team to provide solutions
• Ensure timely shipment and manage open orders daily
• Use critical thinking to resolve customer needs

🎯 Requirements

• 2-4 years in Customer Service
• Preferred Salesforce and SAP experience
• Team-oriented, proficient with MS Office
• High School diploma; Bachelor's preferred
• Strong written/oral communication and organizational skills

🎁 Benefits

• Comprehensive benefits package
• 401(k) and paid time off options
• Short-term incentive programs eligibility
• Equal opportunity employer information