Address customer inquiries, requests, and issues promptly and professionally.
Investigate and follow up on customer requests and complaints; triage emails and resolve issues.
Process returns, credits, and rebills as appropriate.
Provide accurate answers in line with policy and guidelines.
Manage the order inbox and orders from various channels.
Work independently and collaboratively within a team.

🎯 Requirements

2-4 years of Customer Service experience
Preferred Salesforce and SAP experience
Experience in a team-oriented environment
Proficiency in MS Office Suite
High School Diploma; Bachelor's degree preferred

🎁 Benefits

Comprehensive benefits package (vacation, holidays, sick time)
Medical/dental/vision insurance and 401(k)
Eligibility for short-term incentive programs

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