Customer Service Representative (6-month Contract - Oct Start)

📋 Description

• Respond to Tier 1 inquiries for Collective Health members via phone and email
• Guide members through new health benefits and help navigate/pay for healthcare
• Deliver consistently positive customer service to make each interaction easier
• Support and cultivate office culture aligned with Collective Health values
• Report to Team Lead; essential role on the Customer Experience team

🎯 Requirements

• Empathy and resiliency to help others with healthcare situations
• Strong written and verbal communication skills
• Ability to adapt in a fast-paced high-volume environment
• Ability to learn new software and processes quickly
• Technologically savvy and capable of balancing multiple tasks
• Maintains composure and compassion with members

🎁 Benefits

• Hybrid contract position in Lehi, UT, two days/week in the office
• Contract hourly pay range: $19.80 USD
• Mission-driven culture with opportunities for development
• Flexible work arrangements and supportive work-life balance