Provide day-to-day support to customers across phone, ticketing, live chat, and video interactions.
Handle inbound inquiries and conduct outbound follow-ups to maintain engagement.
Maintain a healthy customer pipeline through proactive follow-up.
Use Zendesk for ticket management and CallTools for outbound calling.
Support customers via live chat and Zoom as needed.
Communicate professionally across all channels to ensure a positive experience.

🎯 Requirements

1–2 years in customer service or a similar role.
Experience handling inbound and outbound calls.
Experience with Zendesk is preferred; CallTools experience is preferred.
Strong verbal and written communication skills.
Comfort with remote work and basic business software (CRM, Google Workspace).

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