Customer Service Representative

📋 Description

• Respond to customer inquiries about their telecom plans and services.
• Assist clients with telecom products and issues.
• Review Customer’s account and assess their needs.
• Provide general information about the organization.
• Refer clients to specialists when needed.
• Receive, understand, resolve complaints, and offer solutions.

🎯 Requirements

• High school diploma or equivalent.
• Customer Service: 1–3 years of experience with ticketing systems; high-volume call handling is a
• Working knowledge of Office Suite; comfortable with technology.
• Telecommunications product knowledge is an asset.
• Language skills: English and French.
• Strong communication, time management and multitasking abilities.

🎁 Benefits

• Computer equipment provided.
• No sales or solicitation.
• Minimum 20 hours per week; flexibility up to 37.5 hours as needed.
• Dynamic work environment and great team.
• Paid training.
• Quick onboarding.