Customer Service Representative - Accredo

📋 Description

• Handle a high volume of inbound patient calls with professionalism, efficiency, empathy, and
• Assist patients with medication orders, benefits explanations, billing inquiries, and complex issue
• Follow established workflows, procedures, and call-handling standards while maintaining consistent
• Listen actively to patient concerns, de-escalate challenging situations, and provide appropriate
• Protect sensitive patient information and comply with healthcare privacy requirements.
• Navigate multiple systems and applications to document interactions and resolve patient requests.

🎯 Requirements

• High School Diploma or equivalent required.
• 1+ year of healthcare customer service experience preferred.
• Ability to perform in a high-volume contact center environment.
• Strong verbal and written communication; adaptable to patient needs.
• Strong problem-solving and critical-thinking skills; real-time action orientation.
• Excellent organization, attention to detail, and time-management.

🎁 Benefits

• Hourly compensation of $17.75–$19.00 USD, depending on experience and location.
• Eligibility for annual bonus plan.
• Comprehensive medical, dental, and vision coverage from day one.
• Well-being and behavioral health support programs.
• 401(k) retirement plan.
• Company-paid life insurance.