Customer Service Representative - Annuities - $500 SIGN ON BONUS

📋 Description

• Handle high-volume inbound calls with professional, empathetic service.
• Respond to inquiries about insurance products, policy features, and account activity.
• Investigate and resolve issues in accordance with standards and compliance.
• Translate complex information into clear explanations for customers and agents.
• Document interactions in internal systems for complete records.
• Support assigned agents, accounts, or regions and collaborate on solutions.

🎯 Requirements

• High school diploma or GED
• 1+ year of customer service experience (call center/high-volume preferred)
• Strong computer skills; ability to navigate multiple systems
• Clear, professional communication
• Insurance or financial services experience a plus
• Experience in a metrics-driven environment

🎁 Benefits

• $500 sign-on bonus paid after training completion
• Hybrid work schedule (after training)
• Full IT equipment provided
• Free lunch and parking
• Health coverage (employee + children, based on salary)
• 401(k) with company match and equity opportunities