Customer Service Representative - Dutch and English (Interim)

📋 Description

• Engage and delight buyers and sellers by solving complex challenges and disputes
• Resolve queries via chat, email, phone, and social channels in a timely manner
• Mediates between seller and buyer to find win-win solutions
• Collaborates with Sales, Experts, and other departments to improve customer experience
• Contribute to customer retention by delivering excellent service
• Interim fixed-term contract with potential extension based on performance

🎯 Requirements

• 1 to 4 years of direct experience in Customer Service or related roles
• Professional Dutch and English speaking and writing skills
• Strong communication and relationship-building abilities
• Analytical and critical thinking skills
• Experience with Live Channels is highly valued
• Willingness to commute to Lisbon office and work at least 2 days per week

🎁 Benefits

• A competitive Annual Gross Base Salary of 18.000€-23.000€ depending on level and experience
• Health Insurance from day 1 (including dental) with access to hospitals and wellness network
• Work From Home Allowance to help with monthly bills
• Commuting between home and office covered by Catawiki
• Office in central Lisbon
• Hybrid working model with minimum two days in the office