Customer Service Representative (English & Spanish Speaking) - REMOTE

📋 Description

• First point of contact for Tires Easy customers for questions and orders.
• Support English and Spanish via phone and email.
• Handle high-volume, phone-heavy support up to 8 hours daily.
• Manage full order lifecycle: create orders, track shipments, returns.
• Resolve cases promptly in our ticketing system.
• Adapt quickly to new processes and help improve FAQs and workflows.

🎯 Requirements

• Must be based in Argentina.
• Minimum 2 years in high-volume customer service or call center.
• English and Spanish proficiency; strong spoken and written.
• High School Diploma or equivalent.
• 100 Mbps Wi-Fi wired with Ethernet and a backup internet source.
• Familiarity with Google Workspace and/or Microsoft Office.

🎁 Benefits

• Flexible, fully remote work aligned to U.S. business hours.
• Paid vacation: 17 days per year after probation.
• Company-provided laptop, headset, and accessories after probation.
• Referral bonus for qualifying referrals.