Customer Service Representative (German or French Speakers)

📋 Description

• Service as the primary contact for travelers prior to departure.
• Communicate with travelers by email and phone in a helpful and friendly manner.
• Achieve monthly and quarterly customer satisfaction goals.
• Prepare travelers for their upcoming trip in a video meeting.
• Ensure that all travel documents are thorough, complete and accurate.
• Organize transfers, flights and additional service to ensure every detail is arranged.

🎯 Requirements

• At least 2 years of customer service experience
• You bring strong attention to detail and ensure accuracy at every step.
• You stay calm and focused, even in emergencies or stressful situations.
• You think creatively and always keep the traveler’s needs front and center.
• You use digital tools to work smarter, not harder – and are open to new ones.
• You’re a team player and communicate clearly and respectfully.

🎁 Benefits

• Freedom to be creative in achieving results.
• International & friendly working environment.
• Quarterly Social Days and Team Events.
• Work out of other offices in the Ventura network around the world.
• Opportunity to constantly learn and grow.