Customer Service Representative - India

📋 Description

• Provide exceptional support to patients via phone, email, chat, and SMS
• Resolve patient inquiries related to appointments, prescriptions, billing, subscriptions, and
• Guide patients through the telehealth experience with empathy, professionalism, and accuracy
• Escalate clinical questions appropriately while maintaining patient confidence
• Coordinate with Clinical, Operations, Sales, and Patient Success teams to resolve complex issues
• Document every interaction accurately within our CRM and patient management systems

What You’ll Look For

• 2+ years of experience in Customer Service, Patient Support, or Customer Experience
• Experience supporting customers remotely (phone, chat, and email)
• Professional-level English communication skills (written and verbal)
• Strong problem-solving skills and the ability to remain calm under pressure
• Highly organized with excellent attention to detail
• Comfortable handling multiple conversations and priorities simultaneously

Nice to Have

• Experience in telehealth, healthcare, healthtech, wellness, or SaaS
• Experience supporting subscription-based businesses
• Familiarity with HIPAA or healthcare privacy standards
• Experience with Slack, Dialpad, Intercom, or similar support platforms
• Experience working in startups or high-growth companies
• Comfortable using AI tools (ChatGPT, Claude, Gemini, etc.) to improve productivity and customer