Customer Service Representative - Japanese and English (Interim)

📋 Description

• Engage with buyers and sellers across channels (chat, email, phone, social) to resolve queries and
• Mediate between customers to find solutions that work for both parties.
• Collaborate with Sales, Experts and other departments to improve customer experience.
• Provide timely, clear, and empathetic support in Japanese and English.

🎯 Requirements

• 1 to 4 years of direct experience in Customer Service or Content Moderation with live channels
• Professional speaking/writing in Japanese and English.
• Strong analytical and critical thinking skills.
• Ability to switch between channels (phone, email, chat) quickly.
• Willingness to commute to Lisbon office and work in the office at least 2 days/week; available for

🎁 Benefits

• Annual Gross Base Salary: 18,000€ - 23,000€ depending on level and experience.
• Health Insurance from day 1 (including dental); wellness network access.
• Work From Home Allowance to help with monthly bills.
• Commuting between home and office covered by Catawiki.
• Office in central Lisbon; hybrid work setup with at least two days in the office.