Customer Service Representative - Print Production

📋 Description

• Answer customer inquiries via phone, email, and chat with empathy and accuracy.
• Manage print quality cases by troubleshooting design files and creating replacements.
• Review requests to identify root causes and document cases clearly.
• Inspect and troubleshoot design files using Illustrator, Photoshop, and Acrobat Pro.
• Guide customers through replacement processes while staying service-focused.
• Collaborate with internal teams for smooth transitions to print quality support.

🎯 Requirements

• Customer service or technical support experience in print production or related fields.
• Strong written and verbal communication; adaptable tone.
• Ability to troubleshoot complex issues quickly with accuracy.
• Proficiency with Illustrator, Photoshop, Acrobat Pro; Lightroom a plus.
• Familiarity with Salesforce Lightning and Google Suite preferred.
• Ability to explain design/print concepts clearly to customers.

🎁 Benefits

• Seasonal remote position from September through December 2026.
• Flexible remote work environment.
• Competitive hourly pay based on location.
• Opportunity to gain experience in customer experience, print production, and creative tech.
• Collaborative environment with cross-functional exposure.