Customer Service Representative - REMOTE

📋 Description

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• Be the primary voice of Tires Easy, handling inbound calls.
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• Answer questions, resolve issues, and guide customers.
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• Support customers by phone and email with friendly, professional service.
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• Manage orders: create orders, track shipments, process returns.
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• Drive process improvements by updating FAQs and workflows.
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• Fully remote Independent Contractor role in a fast-growing startup.
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🎯 Requirements

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• Must be based in the Philippines.
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• Minimum 3 years in high-volume, fast-paced customer service.
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• English proficiency: strong spoken and written communication.
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• High School Diploma or equivalent.
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• Familiarity with Google Workspace and/or Microsoft Office.
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• Experience in tire/automotive industry is a plus (training provided).
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🎁 Benefits

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• 90-day probationary contract.
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• Salary: 36,000–40,000 PHP per month.
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• Fully remote with schedule aligned to U.S. business hours.
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• Paid vacation: 17 days per year after probation.
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• Company-provided laptop, headset after probation.
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• Referral bonus for successful referrals.
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