Customer Service Representative (Remote TX)

📋 Description

• Volume-driven customer service and production-based role in health insurance operations.
• Interact with members, brokers, providers, and Oscar vendors across channels.
• Handle assigned caseload with focus on service delivery, productivity, and quality.
• Support leadership with issue identification and escalation pathways.
• Maintain compliance with PHI, regulatory standards, and internal procedures.
• Participate in process improvement projects and day-to-day operational tasks.

🎯 Requirements

• 1+ years in high-volume or customer-facing setting.
• 6+ months healthcare experience.
• High school diploma or GED.
• Must be bilingual in Spanish and English (professional proficiency).

🎁 Benefits

• Salary: $19.00 - $21.00 per hour (before benefits).
• Full benefits and 15 days annual vacation accrual.