Customer Service Representative (Telehealth)

📋 Description

• Provide patient support via phone, chat, email, and SMS
• Resolve inquiries on appointments, prescriptions, billing, and accounts
• Guide patients through the telehealth experience with empathy
• Escalate clinical questions while maintaining patient confidence
• Document interactions in our CRM and patient management systems
• Meet KPIs like response times and CSAT

🎯 Requirements

• 2+ years in Customer Service or Patient Support
• Experience supporting customers remotely (phone, chat, email)
• Professional-level English communication (written and verbal)
• Strong problem-solving and calm under pressure
• Highly organized with strong attention to detail
• Experience with CRM systems (HubSpot, Salesforce, Zendesk)
• Comfortable working U.S. business hours
• Self-motivated and able to work independently remotely