Customer Service Specialist – Customer Services Contact Centre

📋 Description

• Full-time, remote work-from-home opportunity in Canada supporting health benefit plans and
• Serve as a trusted point of contact, helping members navigate coverage, claims, programs, and
• Combine customer service, active listening, research, and problem-solving in a busy call centre
• Take ownership of customer inquiries and resolve complex or unusual situations independently.
• Provide feedback to improve workflows, processes, and the customer experience.
• Paid virtual training and mentoring before transitioning to your shift; wired network connection

🎯 Requirements

• Previous call centre or customer service experience preferred, especially in high-volume or
• Strong listening, communication, problem-solving, and decision-making skills; ability to handle
• Ability to assess customer needs, research issues, identify root causes, and determine solutions.
• Excellent telephone manner; professional, positive, patient, and customer-focused.
• Ability to stay optimistic and effective in a busy environment; strong accountability and ownership.
• Ability to work within policies and adapt solutions to individual circumstances; strong

🎁 Benefits

• Remote work-from-home opportunity in Canada; approximately 10 weeks of paid virtual training.
• Training schedule 8:30 a.m. to 5:00 p.m. Monday–Friday; virtual training environment.
• Opportunity to build specialized customer service experience in health benefits.
• Collaborative, team-focused, high-energy environment with professional development support.
• Inclusive workplace values diverse perspectives and experiences.
• Opportunity to contribute ideas to improve workflows and processes.