Customer Service Team Lead Nights

📋 Description

• Provide assistance, support and coaching to Contact Support Advisors
• Escalation point for concerns raised by Advisors and consumers
• Contribute to internal communications flow across departments
• Supervise and support to ensure company standards and policies are followed
• Set team goals to support annual performance assessments
• Manage team KPIs, oversee performance management and reporting

🎯 Requirements

• Prioritise workload effectively for self and team to meet deadlines
• Background in a Call Centre Operations environment
• Strong people management skills and ability to develop others
• Ability to build relationships with consumers, suppliers and colleagues
• Experience in a consumer services or credit control role
• Lead and motivate a team to deliver exceptional consumer service

🎁 Benefits

• Paid Parental Leave
• #GiveBackDays – volunteer days
• Diversity & Inclusion initiatives
• Free mental health support
• Flexible working arrangements