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Lalamove

Customer Service Team Leader 客戶服務組長

On site
Customer Support
Added
7 days ago
Location
Type
Full time
Salary
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kpi team management customer support data analysis google workspace
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📋 Description

  • 第一線客服團隊日常管理與服務品質提升
  • 透過即時支援、績效管理與培育，提升效率
  • 協助客戶與團隊問題解決，提升服務水準
  • 追蹤KPI如Service Level、Answer Rate、Abandon Rate
  • 客服流程優化與跨部門協作，推動專案

🎯 Requirements

  • 團隊管理經驗，能激勵與提升績效
  • 良好溝通，能跨部門協作
  • 主動與執行力，善於快速變動環境
  • 問題解決能力，快速理解並判斷
  • 數據分析能力，透過數據找出改善機會
  • 高度責任感與 Ownership，達成目標

🎁 Benefits

  • 扁平化溝通與跨部門合作
  • 多元文化與成長機會
  • 穩定的工作環境與專業發展
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