Provide inbound support for Cricut products, hardware, software, and services (voice primarily).
Document, track, and escalate complex issues as needed.
Respond to service tickets promptly per guidelines.
Maintain data and records related to technical incidents.
Manage workload to ensure member satisfaction.
Meet SLA, handle time, quality, productivity, and attendance targets.

🎯 Requirements

Experience in high-touch customer service and call/center environments.
Windows/macOS: intermediate hardware/software troubleshooting.
iOS/Android: intermediate troubleshooting for phones/tablets.
Typing speed 40+ wpm; diagnose basic to intermediate issues.
Strong customer care and communication skills; ability to de-escalate.
Native/professional English (CEFR levels B2/C1).

🎁 Benefits

Competitive benefits: medical, dental, vision; 401(k) match; PTO; tuition reimbursement.
Annual lifestyle stipend and employee discounts.
In-office role with collaboration in-person.

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