Customer Service & Virtual Assistant (E-commerce)

📋 Description

• Manage customer conversations on WhatsApp with professionalism, empathy, and speed.
• Process customer orders accurately and ensure all required information is complete.
• Follow up with fulfillment and delivery partners regarding cancelled orders.
• Speak with customers to understand cancellation reasons and recover orders whenever possible.
• Maintain accurate customer and order records in shared Google Sheets.
• Make outbound calls to request product reviews and explore relevant upselling opportunities.

🎯 Requirements

• Lebanese national based in Lebanon; native Arabic with strong English and French.
• Experience with e-commerce brands (Lebanon), Shopify, CRM systems, Excel, and Google Sheets.
• Comfortable speaking with customers, handling objections, and upselling opportunities.
• Polite, calm, organized, empathetic, and solution-oriented; quick learner who takes initiative.

🎁 Benefits

• Full-time role with a base salary plus performance bonuses.
• Path toward Senior Customer Service or Head of Customer Service roles.
• Exposure to multi-brand operations across Lebanon and GCC; potential for growth.