Customer Services Coordinator

📋 Description

• Hybrid role activating products and services for a global customer base.
• Analyze URLs to determine purpose/content and categorize accordingly.
• Handle inbound customer inquiries with professional routing to internal teams.
• Collaborate cross-functionally to ensure delivery of complex services and features.
• Own customer-facing updates on data center migrations and infrastructure changes.
• Provide an elite user experience through empathetic and precise service delivery.

🎯 Requirements

• Experience in customer service or support (about 2+ years).
• Foundational networking understanding (OSI model); TCP/IP knowledge.
• Strong skills in customer interaction, project management, and time management.
• Proven ability to quickly learn new processes and policies.
• Demonstrated curiosity about AI tools to enhance workflows.
• CCNA or equivalent technical validation preferred.

🎁 Benefits

• Health plans, vacation and sick time, parental leave, retirement options, education reimbursement.
• In-office perks and more. Learn about hybrid working model and benefits here.