Added
28 days ago
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Type
Full time
Salary
Salary not provided
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Related skills

customer support data analysis voip incident management sla

📋 Description

  • Orchestrate Incident Flow: Route requests to engineers to minimize downtime.
  • Manage Lifecycle Communications: Proactively update customers on ticket status.
  • Monitor Service Health: Audit queues by severity and escalate aging issues.
  • Drive Operational Intelligence: Analyze recurring trends to improve stability.

🎯 Requirements

  • 1+ year front-line IT or support experience.
  • Strong customer advocacy and clear updates.
  • Troubleshooting with case-tracking, VoIP, and web collaboration tools.
  • Excellent organizational and prioritization skills.
  • Collaborative, cross-functional problem-solving mindset.

🎁 Benefits

  • Flexible time off
  • Wellness resources
  • Company-sponsored team events
  • Benefits info at purebenefits.com
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