Serve as first point of contact for Technical Support, routing inbound inquiries to engineers for
Bridge complex issues and fast timelines by managing the lifecycle of support tickets.
Collaborate with Support Engineers and Managers to ensure customers feel heard during critical

🎯 Requirements

1+ year experience with phone call management or front-line IT/support.
Strong customer advocacy and communication to provide clear, empathetic updates.
Technical troubleshooting skills with case tracking systems, VoIP tools, and web-based
Operational agility to prioritize tasks and adapt to urgent needs.
Collaborative mindset with a track record of teamwork to meet shared KPIs.

🎁 Benefits

Hourly pay range listed: $10 – $30 USD.
Flexible time off, wellness resources, team events, and access to purebenefits.
Accommodations for candidates with disabilities during hiring process.

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