Customer Solutions Engineer

📋 Description

• Customer-facing technical role focused on churn mitigation, product adoption, and optimization of
• Engage in short-term, project-based technical engagements and consultative technical work beyond
• Partner with Customer Success Managers to assess needs, join calls, and determine next steps.
• Lead hands-on platform optimization: configuration reviews, best-practices setup, and proactive
• Document session recaps and next steps for clarity across the team.
• Advise on underused features and flag opportunities for upsell or services where relevant.

🎯 Requirements

• 3+ years in a customer-facing technical role (email infrastructure, IT security/administration
• Strong familiarity with Abnormal’s platform and configuration best practices to work autonomously
• Ability to manage defined engagements and step back; not a standing account-ownership role.
• Strong triage judgment to determine when hands-on guidance vs. escalation is needed.
• Capacity to manage multiple concurrent, time-bound engagements across a broad book of business.
• Excellent communication with both technical and business stakeholders; comfortable presenting to

🎁 Benefits

• Base salary range: $93,500 — $110,000 USD
• Bonus/incentive compensation, equity, and comprehensive benefits may apply