Customer Solutions Specialist (Technical Support)

📋 Description

• Provide enterprise-level Product Support to customers via chat and ticketing.
• Manage support cases to ensure issues are recorded, tracked, and resolved promptly.
• Contribute to knowledge base documentation to drive best practices.
• Diagnose and troubleshoot to identify solutions for customer and system issues.
• Become platform expert and collaborate cross-department to address customer needs.

🎯 Requirements

• Bachelor's degree or higher.
• Fluent in English (spoken and written).
• Excellent communication and ability to explain technical concepts.
• Organized with strong time management; team player with adaptability.
• Customer-centric mindset and proactive problem-solver.
• Experience with APIs, FTPs, HTML/CSS, and affiliate marketing (preferred).

🎁 Benefits

• Flexible Working: Responsible PTO and flexible environment for work-life balance.
• Health and Wellness: Mental health support, therapy sessions, and gym reimbursement.
• Investing in Your Growth: Coursera subscription and PXA courses.
• Parental Support: Generous parental leave for primary and secondary caregivers.
• Technology Financial Support: Home office setup stipend and internet allowance.