Customer Success Advisor

📋 Description

• Develop cross-functional knowledge across IT Security, IT Operations, Infrastructure, and App
• Partner with Sales, Professional Services, Support, Product Mgmt, Engineering, CTO Office to drive
• Drive customer adoption plans to ensure successful utilization of Illumio products.
• Forecast renewals and manage the renewal process from start to finish.
• Identify expansion opportunities and improve net retention rate (NRR).
• Establish trusted advisor relationships with executive sponsors and technical teams.

🎯 Requirements

• 5+ years in Customer Success, Technical Account Management, Professional Services, or related
• Experience in Cyber Security or Enterprise SaaS is ideal
• Proven ability to build trust with C-Suite, VP, Director-level stakeholders
• Excellent verbal, written, and presentation skills
• Detail-oriented with strong prioritization in dynamic environments
• Bilingual in Mandarin Chinese and English

🎁 Benefits

• Remote work option
• Global collaboration with a leading cybersecurity company
• Career growth opportunities
• Competitive compensation and comprehensive benefits