Customer Success Advisor - US Remote

📋 Description

• Own day-to-day relationship with a portfolio of customers
• Build relationships with executive sponsors and admins
• Help customers maximize value from Lightning Bolt Scheduling
• Develop product/workflow expertise in scheduling processes
• Use Salesforce, Zendesk, Pendo, and Looker for data and health signals
• Lead improvement initiatives to drive customer value

🎯 Requirements

• 4+ years in Customer Success or related role
• 2+ years supporting SaaS products; healthcare exp. preferred
• Experience with scheduling workflows or healthcare ops preferred
• Experience with Salesforce, Zendesk, analytics tools like Looker or Pendo
• Excellent written and verbal communication
• Available to travel up to 25%

🎁 Benefits

• Remote first work environment
• Health, Dental, Vision, Life and Disability Insurance from day one
• 401K with match and immediate vesting
• 15 company holidays, 2 floating holidays, PTO
• Internal advancement opportunities